Shipping policy
Shipping Policy
Once products leave the Ana Csere Skin Care warehouse, delivery is up to the discretion and bandwidth of the shipping carriers. UPS, USPS and DHL will deliver Ana Csere Skin Care orders during business days only, (Monday-Friday) excluding weekends and holidays.
The shipping methods include ground, second-day, and overnight shipping. Online orders placed by 12 Noon p.m. Eastern time will ship the next business day.
Special Shipping Rates for US orders*:
- Free Ground Shipping for orders over $150
- Free 2 Day Shipping for orders over $500
International Shipping – We currently ship internationally to most countries via FedEx, UPS and USPS International. We do NOT ship to Spain due to customs restrictions. Your shipping rate will be calculated at checkout. You are responsible for additional charges by the destination country including but not limited to duties and import fees. *Environ Skin Care cannot be shipped outside of the United States. If you would like more information about shipping to your region, you may email info@anacsere.com
*Special Shipping rates available for orders shipped within the United States, including Alaska, Hawaii, the U.S. Virgin Islands, Puerto Rico, and Guam. In addition, Ana Csere Skin Care ships to APO/FPO/DPO addresses and Post Office box addresses in the US
Please understand that we are doing everything we can to get you your items ASAP – but there may be issues that are out of our control that prevent your order from arriving on time. Due to COVID-19, our shipping carriers have temporarily changed their shipping services and policies. Delivery times could be affected by canceled flights, governmental decisions, and staff reductions. Unfortunately, we will not be able to refund any shipping costs due to delayed deliveries.
Please reach out to info@anacsere.com or (561) 927-5455 for any questions regarding your order.